Less effort.
More parking operations.
Three AI modules: Phone, Email and Dashboard. AI handles your support around the clock, so your team can focus on what really matters.
// The Problem
Routine is eating up support capacity
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Support staff overloaded with standard questions – rates, payment, location info.
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Long waiting times, frustration for drivers.
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No systematic reporting – problem hotspots remain invisible.
// Our Answer
AI Support Suite
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Three AI modules fully automate first-level support – phone, email, dashboard.
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Your team only steps in for genuinely complex cases.
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EU hosting, strictly GDPR-compliant.
// Benefits
What changes for your team.
Reachable 24/7
No call goes unanswered – not at night, on weekends or on public holidays. Up to 20 simultaneous inbound calls.
Reduce staffing costs
Standard questions no longer consume staff hours. More affordable first-level support without any loss of quality.
Only critical cases
No distracting noise. Your support team has the breathing room and focus for the cases that truly matter.
Fewer complaints
Instant answers and short waiting times increase satisfaction – less frustration, more trust.
Automatically documented
All cases are recorded, categorised and made analysable. Insights into problem hotspots at the click of a button.
Work more efficiently
Fewer incoming requests thanks to automated handling of standard queries – the team works more productively.
// Live Demo
Call the AI Phone Assistant right now
Test first-level support yourself: rates, opening hours, payment methods or typical parking problems – no waiting time.
- Simulates real parking use cases
- No registration required
- GDPR-compliant demo operation
Note: This is a demo number. Calls may be processed for training and quality purposes.
// The Product
Three modules. One system.
The AI Support Suite consists of three coordinated components – deployable individually, unbeatable together.
// 01
AI Phone AssistantHandle incoming calls automatically
The AI Phone Assistant handles calls fully automatically. Even during peak hours and at night.
- Opening hours, rates, payment options
- General location information
- Recording & documentation of fault reports
- Data-based information: entry time, payment status, booking details
- Intelligent transfer to on-call staff / experts
// 02
AI Mail AssistantAnswer support emails automatically
The AI Mail Assistant analyses incoming support emails and automatically drafts appropriate replies.
- Answer standard queries automatically
- Detect & escalate complaints
- Information on specific parking transactions based on licence plate
// 03
AI Parking AssistantSupport dashboard in ParkAgent
Integrated into ParkAgent. All requests, all cases. Clearly at a glance.
- Total / resolved / open requests with time trend
- Categories: General, Hardware, Payment, Violations
- Sources: Internal, Email, Phone
- Top locations of the last 7 days with development trend
- Case details: licence plate, transcript, downloadable audio
- Actions: goodwill booking, exclusion from wrong-parker validation
// Use Cases
Parking-specific use cases
Opening hours & access routes
Address, floors, directions – no waiting, no staff required.
Prices & payment options
Per minute/day, card, app, cash – full rate information via AI.
Pay machine out of order
Immediate help, alternatives & automatic case recording in the dashboard.
Licence plate not recognised
Plausibility check, guidance & data-based information on the parking transaction.
Payment & booking status
Entry time, exit time, booking details – directly queryable via AI.
Transfer
Experts / on-call staff – configurable escalation rules.
// Scope of Services
For every operator.
General Support
Works independently of the parking system in use.
- Standard questions on rates, opening hours, T&Cs
- Transfer to on-call staff / experts
- Multilingual communication
- Record & document fault reports
Real-time Support
Full integration with ParkAgent. Information based on real operational data.
- Vehicle-related information: entry, exit, status
- Payment transactions and booking queries
- Individual case handling based on real operational data
- Goodwill booking & wrong-parker validation
// Technology & Compliance
// Privacy first
GDPR-compliant. EU hosting.
- Hosting with a European provider
- No data transfer to USA/China – configurable retention periods
- Inbound up to 20 simultaneous calls · Outbound up to 10
// Feature set
What really counts
- Multilingual & voices (m/f, dialects)
- Location knowledge base → precise answers
- Intelligent transfer (expert lists / on-call)
- Optional web research (link your own website)
- API / variables (name, email, licence plate) & backend sync
Note: Number input is sensitive ("nine" / "nein") → confirmation prompts recommended.
// From order to go-live · approx. 4 weeks
How it works
Phase 1: Setup
Initial call, fit check, demo number activation. We configure location knowledge, standard cases and welcome texts.
Week 1–2Phase 2: Testing
Listen to sample dialogues, fine-tune, test edge cases. Your team gets to know the dashboard.
Week 3
Phase 3: Go-Live
The assistant takes its first calls. In the dashboard you see load, categories and learning opportunities in real time.
Week 4The times stated are target values and depend on availability & scope.
// Feedback
"At the PARKEN trade fair, the 24/7 availability in multiple languages particularly impressed us. We would order immediately."
// Get started now
Ready to relieve your first-level support?
Secure one of the first spots – we'll show your top use cases live. In 30 minutes.
// Frequently asked questions
Questions about the AI Support Suite.
No. The three modules – AI Phone Assistant, AI Mail Assistant and AI Parking Assistant Dashboard – can be used individually. You can start with the phone assistant and add further modules step by step.
Yes. During onboarding, your contact persons and escalation rules are configured once. The AI then automatically knows when and to whom a call should be transferred.
Yes – General Support works completely independently of any parking system, including third-party systems. For data-based real-time support (payment status, entry times, booking details), integration with the SCS ParkAgent is required.
The case remains in the dashboard with status "Open" for your team. At the same time, the AI can transfer the caller directly to a staff member or recommend a callback. Your team handles exclusively the genuinely critical cases.
Up to 20 simultaneous inbound calls, outbound up to 10. No queues, no lost calls – even during peak hours.
All requests are automatically recorded, categorised and displayed in the AI Parking Assistant Dashboard. Transcripts and audio recordings are retrievable. Analyses of problem hotspots and location trends are available at the click of a button – fully GDPR-compliant.
Fully GDPR-compliant. Hosting with a European provider, no data transfer to the USA or China. The retention period is configurable and can be adapted to your internal data protection requirements.
// Contact & Demo