Smart City System

BETA · First-Level Support

Automate
your support with AI.

The AI phone assistant handles standard requests, routes complex cases to experts, and is available 24/7 – GDPR-compliant, hosted on EU servers.

  • Multilingual
  • EU hosting

// Your challenge

Routine requests consume support capacity

  • Support teams overloaded with repetitive questions (tariffs, payments, location info)
  • Long wait times, driver frustration; expectation: 24/7 & multilingual availability

// Our solution

AI-powered first-level support

  • Automated handling of standard cases – your team focuses on exceptions
  • EU hosting, strictly GDPR-compliant

// Live demo

Call our AI phone assistant now

Experience first-level support firsthand: tariffs, opening hours, payment methods, or typical parking issues – with no waiting time.

  • Simulates real parking use cases
  • No registration required
  • GDPR-compliant demo operation

Note: This is a demo number. Calls may be processed for training and quality purposes.

// Use cases

Parking-specific use cases

Location

Opening hours & access

Address, levels, wayfinding.

Tariffs

Pricing & payment options

Minute/day rates, cards, apps, cash.

Issue

Payment machine out of order

Immediate assistance & alternatives.

ANPR

License plate not recognized

Plausibility checks & guidance.

Escalation

Call routing

Experts/on-call staff (secretary mode).

// Process

How it works

Initial call & test access

You describe your situation, we assess the fit and activate a test number.


Duration: ~30 min

Onboarding in ~24 h

We configure location knowledge, standard cases and greeting texts. You review sample dialogues.

Setup: ~24 h

Go live & relieve your team

The assistant handles first calls. The dashboard shows utilization and learning potential.

Available 24/7

Timelines are target values and depend on scope and availability.

// Technology & Compliance

Privacy first

  • Hosted with a European provider
  • No data transfer to the US/China, configurable retention
  • Inbound up to 20 concurrent calls · Outbound up to 10

What matters

  • Multiple languages & voices (m/f, dialects)
  • Location knowledge base → precise answers
  • Intelligent routing (expert lists/on-call)
  • Optional web lookup (your own website)
  • API/variables (name, email, license plate) & backend sync

Note: Numeric input can be ambiguous (“nine”/“nein”) → confirmation prompts recommended.

// Feedback

Industry feedback · PARKEN trade fair
“At the PARKEN trade fair, the 24/7 availability in multiple languages particularly impressed us.”

// Beta program

Ready to relieve your first-level support?

Secure one of a limited number of spots – we’ll demo your top use cases live.

Get in touch

// Contact & Demo

A short message is enough.

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