// ParkAgent · Case Overview
Customer Support
Check parking status & payments in seconds.
In the case overview, support teams see all relevant information for a parking transaction: timestamps, parking status, payment status and outstanding parking fees – searchable, filterable and exportable. If needed, goodwill adjustments can be created directly in the system.
- License plate: visible & verifiable
- Timestamps: entry/exit, duration
- Outstanding fee: amount & status
- Goodwill: adjustment possible if needed
// Why the case overview?
Support without guesswork – with clear facts for every case.
When customers call or write in, it is almost always about the same questions.
The case overview provides the answers in a single view.
All information at a glance
Parking status, payment status, outstanding fee, location & timestamps – without switching systems.
Search & filter
Quickly find relevant cases – e.g. by time period, site, status or payment method.
CSV instead of copy & paste
Exports for back office, controlling or service providers – consistent and traceable.
// Support workflow
How customer support resolves a case.
In the case overview, support teams quickly find the right transaction, check parking & payment status and, if required, create a goodwill adjustment or export as CSV.
Search
Select license plate, time period, location or status – and find the correct case.
Review
Check parking status, timestamps, outstanding parking fees and payment status.
Act
Create a goodwill adjustment or export cases as CSV – for documentation & back office.
Goodwill: suitable for short overruns, launch phases or clearly identifiable misunderstandings – without permanently changing the rule set.
// Typical support cases
Which questions you can resolve faster.
“Did my payment go through?”
Check payment status and booking time. If needed: export details (CSV) for documentation.
“Why is there still an open amount?”
Review outstanding parking fees, duration and recorded timestamps – quick, fact-based answers.
“Can this be resolved as a goodwill case?”
Create a goodwill adjustment – transparently in the system, without manual workarounds.
// Frequently Asked Questions
Questions about the case overview in customer support.
In the transaction overview, you handle the most common support cases related to parking and payment — for example, queries about payment status, outstanding amounts or leniency requests. You can quickly find the relevant transaction using search and filter options (e.g. license plate, time period, location) and see all relevant details at a glance. This allows you to resolve requests directly and, if needed, document a leniency solution with ease.
Support cases in the transaction overview are typically handled by your internal customer service or parking operations team. If preferred, you can also delegate the processing to an external service partner — depending on how you structure your processes and responsibilities.
If a license plate was not recognized correctly, you can locate the transaction in the transaction overview using a similarity search and review the recorded data in context (time period, location, parking duration, payments). You can then correct or merge the case and document it cleanly to prevent any incorrect charges from being raised. If necessary, you can resolve the case directly with a leniency action, so the matter is quickly settled for the customer.
In the transaction overview, you can see all key information needed to resolve a case quickly — such as license plate, time period, parking duration, location/area and payment status. You can also identify outstanding amounts and relevant bookings at a glance, allowing you to trace support requests directly and close them with clean documentation.
See the ParkAgent case overview live?
We show how support teams find, review and document cases – quickly, consistently and transparently.
// Contact & demo