// ParkAgent · Case Overview
Customer Support
Check parking status & payments in seconds.
In the case overview, support teams see all relevant information for a parking transaction: timestamps, parking status, payment status and outstanding parking fees – searchable, filterable and exportable. If needed, goodwill adjustments can be created directly in the system.
- License plate: visible & verifiable
- Timestamps: entry/exit, duration
- Outstanding fee: amount & status
- Goodwill: adjustment possible if needed
// Why the case overview?
Support without guesswork – with clear facts for every case.
When customers call or write in, it is almost always about the same questions.
The case overview provides the answers in a single view.
All information at a glance
Parking status, payment status, outstanding fee, location & timestamps – without switching systems.
Search & filter
Quickly find relevant cases – e.g. by time period, site, status or payment method.
CSV instead of copy & paste
Exports for back office, controlling or service providers – consistent and traceable.
// Support workflow
How customer support resolves a case.
In the case overview, support teams quickly find the right transaction, check parking & payment status and, if required, create a goodwill adjustment or export as CSV.
Search
Select license plate, time period, location or status – and find the correct case.
Review
Check parking status, timestamps, outstanding parking fees and payment status.
Act
Create a goodwill adjustment or export cases as CSV – for documentation & back office.
Goodwill: suitable for short overruns, launch phases or clearly identifiable misunderstandings – without permanently changing the rule set.
// Typical support cases
Which questions you can resolve faster.
“Did my payment go through?”
Check payment status and booking time. If needed: export details (CSV) for documentation.
“Why is there still an open amount?”
Review outstanding parking fees, duration and recorded timestamps – quick, fact-based answers.
“Can this be resolved as a goodwill case?”
Create a goodwill adjustment – transparently in the system, without manual workarounds.
See the ParkAgent case overview live?
We show how support teams find, review and document cases – quickly, consistently and transparently.
// Contact & demo